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Encore Presentations

As of  October 11, 2008
Please note: meeting rooms subject to change; table may load slowly.




Encore May 1, 2007 - Tuesday 11:00 am  (1039)
Room: Pacific J

Case Studies: Building a Front-End Analysis Funnel 
Seung Youn (Yonnie) Chyung, EdD, Boise State University, Brian Ronald, Consultant, and Darrell Kohlmann, M&I Support Services Corporation 

Participants will learn (1) major HPT models and strategies such as Harless' Front-End Analysis (FEA) with 13 smart questions, Gilbert's Behavior Engineering Model (BEM), and Ishikawa's Cause-and-Effect Diagram; (2) how the selected models and strategies are integrated with each other; and (3) from our case studies, how such models and strategies were utilized as effective front-end analysis tools for assessing performance improvement needs and opportunities and causes to performance problems in corporate and military work settings.

Participants will be able to:
  • Select appropriate HPT models and strategies such as Harless' FEA with 13 smart questions, Gilbert's BEM, and Ishikawa's Cause-and-Effect Diagram during the front-end analysis phase.
  • Apply the HPT models and strategies to performance improvement situations.
  • Conduct a systematic assessment of performance needs or opportunities.
  • Conduct a systematic cause analysis.
  • Recognize the importance of taking a holistic view while conducting a front-end analysis, based on our case studies.
Track: Analysis, Evaluation, & Measurement (AEM) 
Audience Level: Intermediate 


Encore May 1, 2007 - Tuesday 11:00 am  (1028)
Room: Nob Hill C

Training Impact Evaluation That Senior Managers Believe and Use 
Robert Brinkerhoff, EdD, Western Michigan University 

Use the Success Case Method to "tell training's story" with data that are credible, compelling, and simple and do not mislead senior management with suspicious statistical gyrations and over-blown estimates of ROI. This breakthrough method's results make a CFO-proof business case for manager involvement in training and help your organization build capability to leverage learning investments into sustained performance improvement. Review real examples from Allstate, Hewlett Packard, Grundfos (Denmark), among others.

Participants will be able to:
  • Consider the five-step Success Case Method to tell training's story in their organization.
  • Avoid the pitfalls of the traditional ROI and impact evaluation methods that underestimate the training function's contributions and undermine effectiveness.
  • Critically analyze case examples from leading global organizations.
Track: Analysis, Evaluation, & Measurement (AEM) 
Audience Level: All 


Encore May 1, 2007 - Tuesday 11:00 am  (1217)
Room: Salon 3

Performance Partnerships--Tools for Building Client Relationships 
Robyn Wagner Skarbek, CPT, Deloitte Consulting, LLP, and Lisa Stevens, Bank of America 

Are you a practitioner looking to develop solid partnerships with your clients? Are you looking for practical tools? What best practices do you currently use? This interactive session provides the tools and strategies to build effective partnerships with clients, and provides an opportunity to share best practices with others who are looking to build and foster performance partnerships. This session is very interactive, so come prepared to engage and to share!

Participants will be able to:
  • Develop performance partnerships with clients that support organization and business needs.
  • Involve clients in the performance consulting process.
  • Systematically interact with clients using best partnering practices.
Track: Blended Interventions 
Audience Level: All 


Encore May 1, 2007 - Tuesday 11:00 am  (1076)
Room: Salon 2

The Dog Poop Initiative©--A True Story 
Kendall Ence, BlueCross BlueShield of Georgia/WellPoint 

Are you a Pointer and a Pooper or a Leader and a Scooper? Companies spend millions of dollars in consulting, performance interventions, and new technologies designed to increase productivity and are often surprised when those efforts do not yield the return on investment they expected. This session will show you how applying a single insight to your life and work will improve performance, strengthen corporate culture, and solidify successes in the future.

Participants will be able to:
  • Identify the behaviors of Poopers and Pointers vs. Leaders and Scoopers.
  • Build positive team culture with lasting results.
  • Demonstrate Scooper behavior.
  • Facilitate practices that develop Scooper behavior.
  • Have fun doing it!
Track: Motivation, Incentives, & Feedback (MIF) 
Audience Level: All 


Encore May 1, 2007 - Tuesday 11:00 am  (1241)
Room: Salon 10

The Performance Framework for Aligning the Human Performance System 
Donald T. Tosti, CPT, PhD, Vanguard Consulting Inc. and John Amarant, CPT, Kaiser Permenante - Information Technology 

Much is published every year explaining how to improve human performance. The "new" models or concepts prove effective for a while, then fall into disuse--only to be rediscovered or reinvented. This churning of existing knowledge is the source of much confusion. This interactive session offers a practical approach by posing a common framework that facilitates understanding of the relationships between performance solutions and enables practitioners to address a wider range of individual and organizational issues.

Participants will be able to:
  • Understand the basic system model that underpins performance improvement models and its scalable applications.
  • Explore the interface between their experiences and alternative interventions.
  • Understand the importance of organization alignment as a means of ensuring delivery of the right results.
  • Be able to classify interventions with the Alignment Intervention Matrix.
  • Examine ways in which a performance framework can form the technological bridge between other forms of consulting in areas of marketing, new product development, cultural transformation, and so forth.
Track: Organizational Alignment (OA) 
Audience Level: All 


Encore May 2, 2007 - Wednesday 10:30 am  (1156)
Room: Sierra C

"The Real Deal" Reaching High Levels of Employee Competency and Productivity with Structured On-The-Job Training 
Kery Mortenson, Abbott Laboratories 

This highly interactive and activity-based session will provide the fundamentals and tools for structured on-the-job training (S-OJT) that will unleash employee's expertise, develop a high level of competency in a short period of time, and result in a high return of investment for your organization or enterprise. If you are a training manager, an instructional designer, or human performance professional, this session will leave you with practical tools and skills to implement true performance-based learning.

Participants will be able to:
  • Distinguish the difference between on-the-job training (OJT) and S-OJT.
  • Perform job task analysis for performance-based training.
  • Design S-OJT training courses.
  • Integrate S-OJT into a performance-driven training system.
  • Measure the impact of S-OJT.
Track: Analysis, Evaluation, & Measurement (AEM) 
Audience Level: All 


Encore May 2, 2007 - Wednesday 10:30 am  (1266)
Room: Salon 3

Six Disciplines that Maximize Performance Improvement from Training and Development Interventions 
Cal Wick, Fort Hill Company 

Maximizing human performance improvement and return-on-investment from training and development requires a systematic design and end-to-end management. In particular, the post-course follow-through period needs greater attention. This critical time of learning transfer determines whether or not improved performance is achieved. This session will introduce the six disciplines and tools required to convert corporate learning into business results. Each will be illustrated with best practice examples from leading corporations.

Participants will be able to:
  • Apply the six disciplines to deliver more effective interventions.
  • Identify the best opportunities to increase impact and ROI of ongoing programs.
  • Actively manage follow-through and the learning transfer process.
  • Improve results of training and development by applying a systems view to design and execution.
  • Implement data-driven continuous improvement cycles.
Track: Instructional Systems (IS) 
Audience Level: All 


Encore May 2, 2007 - Wednesday 10:30 am  (1194)
Room: Pacific I

From Tactical Request to Strategic Opportunity: Ask Powerful Questions 
Dana Gaines Robinson and James Robinson, Partners in Change, Inc. 

"Please deliver a leadership workshop to my supervisors" is a request we have all heard. This request is presented with a pre-determined solution or tactic. Responding to the request as presented may use time and resources on a solution that yields limited return. Asking powerful questions that cause the client to acknowledge the benefit of investigating the situation more completely can identify an opportunity to work that is far more strategic and business linked. You will leave with a starter kit of questions you can use the next time a client calls you with a learning solution.

Participants will be able to:
  • Differentiate between tactical and strategic opportunities.
  • Use criteria to determine if a situation qualifies as a tactical or a strategic opportunity.
  • Ask powerful questions, using a strong logic path to reframe a request for a solution into a discussion of business and performance results that are needed.
  • Identify the "true" client for a strategic opportunity.
Track: Management of Organizational Performance (MOP) 
Audience Level: Intermediate 


Encore May 2, 2007 - Wednesday 1:30 pm  (1125)
Room: Pacific I

Training to Imagine: Improvisational Tools for Enhancing Performance 
Kat Koppett, The Thiagi Group 

This highly interactive, practical session will explore the theories and activities of improvisational theater and their application to the world of business. Improvisers make up scenes and stories on the spot, with no pre-planning, in front of paying audiences who demand to be entertained. To achieve their daunting task, improvisers have developed rules and exercises to enhance creativity and collaboration. These tools enhance environments in which innovation, good communication, and teamwork are valued.

Participants will be able to:
  • Identify ways to build trust.
  • Increase and maximize spontaneity.
  • Accept offers.
  • Improve listening and awareness skills.
  • Use storytelling techniques.
Track: Instructional Systems (IS) 
Audience Level: All 


Encore May 2, 2007 - Wednesday 1:30 pm  (1195)
Room: Sierra C

Strategic Business Partner: Taking Performance Consulting to the Next Level 
James Robinson & Dana Gaines Robinson, Partners in Change, Inc. 

With increasing frequency, those who work in learning and performance functions are transitioning into the role of a strategic business partner (SBP). In this role, SBPs draw upon their HPT and performance consulting skill sets to define and align people strategies with business goals. People in this role are truly sitting "at the table" with leaders. How is the role of SBP similar to, and different from, the role of a performance consultant? What are some of the optimal practices used by performance consultants to transition into an SBP? These are some of the questions to be answered by the presenters in this session.

Participants will be able to:
  • Clarify the difference between working tactically and working strategically.
  • Clarify the difference between working as a performance consultant and working as a strategic business partner.
  • Define the three accountabilities for people who work as SBPs.
  • Assess the current state of their partnerships with current clients, determining actions that will advance the relationship to a more strategic level.
  • Assess organizational readiness to support the SBP role.
Track: Management of Organizational Performance (MOP) 
Audience Level: Intermediate 


Encore May 2, 2007 - Wednesday 3:30 pm  (1189)
Room: Pacific I

Creating a Motivating Environment 
Matthew Richter, CPT, The Thiagi Group 

Organizations spend millions of dollars each year trying to increase motivation at work. Unfortunately, their attempts don't affect performance long term and often make matters worse. They focus on rewards, recognition, feedback, and so forth. This presentation takes a different approach. It uses principles of intrinsic motivation to provide organizations with strategies and tactics for creating environments where employees will find their own motivators, commit to long-term working relationships, and become more satisfied on a day-to-day basis.

Participants will be able to:
  • Differentiate between intrinsic and extrinsic motivation.
  • List positive employee motivators.
  • Identify tips, techniques, strategies, and tactics for increasing intrinsic motivation at work.
  • Summarize the concepts of employee motivation.
Track: Motivation, Incentives, & Feedback (MIF) 
Audience Level: Intermediate 


Encore May 2, 2007 - Wednesday 1:30 pm  (1069)
Room: Salon 1

Reinventing People Development at IBM: Radical Reconnection--Return of the Human Element to People Development 
Mary Angela Duffy, IBM Corporation 

This session will focus on a radical new approach to People Development as an ecosystem that aligns with business strategy, company values, and a changing workforce. This session will highlight IBM's radical, but systemic, approach to designing and implementing the spectrum of solutions to connect initiatives, people, and the IBM company innovatively and collaboratively to produce systemic unity. Application of tools and techniques used will be covered. A discussion of lessons learned will reinforce learning.

Participants will be able to:
  • Apply a radical approach to diagnose organizational issues and barriers to human performance.
  • Challenge the status quo with innovative strategies to maximize organizational support for critical change initiatives.
  • Creatively align strategy, values, and people development solutions to produce desired business outcomes.
  • Apply a radical viewpoint to solution design, development, and implementation.
Track: Process Improvement (PI) 
Audience Level: All 


Encore May 3, 2007 - Thursday 10:30 am  (1213)
Room: Salon 14

A Radical, Principle-Based Approach to Looking at Instructional Design 
Kenneth Silber, CPT, PhD, Northern Illinois University 

It's time for a new way of looking at Instructional Design. ID has been written about as a sequential process since 1965; each new model just tweaks the basic steps differently. But, everyone agrees that experts do not really follow ID models, and students have difficulty learning them. It is time to change and to think about ID as a set of principles underlying designing instruction. A principle-based ID model is easier to learn, is faster to use, and transfers better.

Participants will be able to:
  • Critique process models of ID based on their own experience.
  • Explain what a principle-based ID model is and why it is an improvement.
  • Critique a principle-based ID model.
  • Contribute to a principle-based ID model.
  • Use a principle-based ID model in practice and in teaching ID.
Track: Instructional Systems (IS) 
Audience Level: All 


Encore May 3, 2007 - Thursday 10:30 am  (1271)
Room: Salon 3

Healthcare, Heal Thyself! An Exploration of What Drives High Performance in Hospitals (and All Organizations) Today 
Jason A. Wolf, Hospital Corporation of America 

What happens when researching the radical unveils the simplest of solutions? Explore the findings of a journey though 12 hospitals in search of the characteristics of high performance and quality outcomes in health care organizations today. Discover the "seven simple truths" that helped these facilities drive strong outcomes in employee engagement, patient satisfaction, and physician loyalty, while maintaining financially viable operations; truths so simple, yet effective at pushing our performance beyond borders, and relevant to any organization in any industry today. The central objective of this session is to share the radical discovery that the key to organization performance does not require extensive, complicated plans, but rather clear commitments to simple, concise, and sensible actions that lead to profound organizational outcomes.

Participants will be able to:
  • Learn the seven simple truths of organization performance.
  • Experience the application of these truths and the measurable outcomes created in a leading health care organization.
  • Take away implementation plans for applying these concepts to client organizations.
  • Gain exposure to an organization alignment assessment tool that helps determine high- performance patterns in client organizations and identifies critical opportunities for improvement.
Track: Management of Organizational Performance (MOP) 
Audience Level: All 


Encore May 3, 2007 - Thursday 1:30 pm  (1109)
Room: Salon 1

Marketing Skills for Trainers: How to Promote Your Training Service 
Shaun Hopkins, Shaun Hopkins Seminars Ltd. 

Having difficulty filling your classes? Need to improve the marketing of your training? In this session, you will learn dozens of practical tips on how to promote your training, the four keys to marketing success, and how to create a marketing plan. Learn how to align your training with the priorities of your company, to differentiate your courses from the competition, and how to build lasting relationships with your internal customers.

Participants will be able to:
  • Create alignment between training and the company's mission and goals.
  • Select the promotional techniques for their marketing campaigns.
  • Write persuasive hooks in their marketing materials
  • Build positive working relationships with their customers.
  • Write a marketing plan for their training services.
Track: Management of Organizational Performance (MOP) 
Audience Level: All