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Trademark
Information
ISPI, the International Society for
Performance Improvement, and the ISPI logo are trade marks of the
International Society for Performance Improvement, and may not be used
in any advertising, or publicity, or to indicate ISPI sponsorship, or
affiliation with any product or service, without ISPI’s prior express
written permission. Active Members (here defined as current members in
good standing) and ISPI's affiliated chapter web sites may note their
membership/affiliation with ISPI and use the ISPI logo on their web
site(s).
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Copyright
Notice
The contents of all materials on this web
site are copyrighted by the International Society for Performance
Improvement (ISPI) unless otherwise indicated. All rights are reserved
by ISPI, and content may not be reproduced, downloaded, disseminated,
published, or transferred in any form or by any means, except
with the prior written permission of ISPI; please see Reprint Permission
below.
Reprint
Permission
ISPI does not
charge for reprints if used for personal use. ISPI believes
it is good for ISPI and the profession we serve to promote ISPI articles
and the knowledge of the profession. For your personal use reprint,
please submit a written request to ISPI, at: pubs@ispi.org,
FAX 301-587-8573, or by mail. We require that
the reprint carry: (1) a copyright, (2) a statement that reprint
permission was granted by ISPI, and (3) our web site address (www.ispi.org).
For example:
© International Society
for Performance Improvement
Reprinted with permission of the International Society for
Performance Improvement, www.ispi.org.
We do charge
when the information is being used for commercial purposes,
for example: if the reprinted material is used for a paid workshop
in which the author(s) are not participants. If commercial use is
desired, please submit a written request for pricing information to
ISPI, at: pubs@ispi.org, FAX
301-587-8573, or by mail. Please provide the
following information: (1) the cost being charged for the program,
(2) the number of reprints, and (3) the duration time over which
permission is requested.
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Privacy
Policy
ISPI recognizes the importance of
protecting the privacy of your personal information. ISPI has adopted
this Privacy Policy to inform web site visitors how ISPI collects,
stores, and uses Personal Information. Please note: this policy
applies only to information collected by ISPI.ORG online, as specified
below (see Cookies), and does not govern information collected for ISPI
by other means.
Cookies
ISPI.ORG places a "cookie" on
your computer to store information about your visits to ISPI.ORG. The
cookie is used to identify you to ISPI.ORG and track general (not
individual) web site usage. If you choose to disable cookies on your
computer, please note that cookies are not required to view all parts of
ISPI.ORG. Specifically, cookie requirements are as follows:
ISPI.ORG -- not required: cookie usage
is for reviewing web site traffic patterns.
PERFORMANCE.ISPI.ORG -- required: You
may not access these areas of the web site without allowing a cookie
to be created and stored on your computer. This part of the web
site includes those sections which require a user login:
Directory, Events, Orders, and Communities.
CERTIFIEDPT.ORG -- not required: cookie
usage is for reviewing web site traffic patterns.
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ISPI Use of Your Email Address
ISPI uses your email address for the following purposes:
(1) As a means to correspond with members and customers on ISPI matters that may include but are not limited to membership status, confirming and updating contact information, billing, registration for events, and order confirmations.
(2) As a means to distribute information to members and customers on a periodic basis that may include but
is not limited to PerformanceXpress, membership and customer news, and conference or product special offers.
The email address used for the above purposes is that which is provided on your member/customer record. You may view,
edit, or delete your email address by logging onto My ISPI and clicking on your name to obtain your ISPI account record. You may opt to preserve your ability to
receive correspondence from ISPI by email but be excluded from email notices not related to purposes listed in item
(1) above by sending an email to mailto:membership@ispi.org?Subject=Please Remove from Email
Notices.
ISPI does not distribute or sell the
email addresses of its members or anyone in our association database.
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Invoicing
ISPI will invoice from written purchase
orders from ISPI members with orders over $100. All others must prepay
by either check or credit card. Purchase orders may be telephoned,
mailed, or faxed to ISPI. Payment due within 30 days of invoice in US
funds only. MasterCard, Visa, American Express, and personal checks are
accepted. No CODs.
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Shipping
Within the United States and Canada
Standard shipping is by UPS ground
service. A street address is required for standard service. Please allow
2 weeks (10 business days*) for delivery in the US and Canada.
Expedited service is available for an
additional fee; orders received before Noon EST on Business Days* will
be shipped the same day. After Noon EST, orders will be shipped the
following Business Day*. Expedited service within the USA and
Canada is based on UPS 2nd Day delivery (two business days service).
Outside of the United States and
Canada
Only UPS Expedited service is available
outside of the United States and Canada. Expedited service varies
between 3 and 5 business days*, and includes routine in-house customs
clearance by UPS Customhouse Brokerage or its designee.
Please check the on-line Bookstore,
freight options, for shipping options, rates, and service availability.
Custom and/or brokerage fees are the
responsibility of the recipients. Please check with your
country's customs office for more information. Custom and/or
brokerage fees will be added to orders in addition to shipping &
handling costs when required by the destination country's custom or
brokerage service.
Please contact orders
(301-587-8570) for prices and to make arrangements for overnight
delivery.
* Business Days: ISPI is open
Monday through Friday from 8:30 AM to 5:30 PM (Eastern Standard Time),
except as follows: Holidays observed by the United States
Federal Government (Federal), ISPI's Winter Holiday (December 25 to
January 1, inclusive), and during Federal and/or State of Maryland
emergencies.
Return
Policy
Material must be returned in resalable condition
with a copy of the original invoice within 30 days and
are subject to a 10% restocking fee. Book stores must obtain prior
approval from ISPI. Shipping and handling charges are non-refundable.
All book and CD-ROM sale
items are final and not returnable.
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Corporate,
Chapter & Other Bulk Order Discounts
Corporate, associations, ISPI
Chapters, or other organizations wishing to purchase large quantities of
single of multiple titles for use as premiums, employee giveaways, in
special promotions, circulation builders, etc., should contact the
Publications at 301.587.8570 or pubs@ispi.org
to discuss your needs and obtain a quote.
Retail &
Educational Book Stores
Member prices are available to retail
& educational re-sellers with minimum order of 15 units (total).
Please submit your order, with payment or purchase order, to FAX
301-587-8573 (or orders@ispi.org, mail).
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Publications
- Text Adoption Policy
Examination copies of all
titles published by ISPI only are available to school or college
teachers considering them for classroom use. Please mail or fax your
request for specific titles on your institution’s stationery. Limit:
one per title/three titles per request. Please note that an invoice is
automatically included with all examination copies. We ask that you
review all titles for up to 60 days and then either return or pay for
them. If a title is adopted for a course, the examination copy is
credited and becomes a free desk copy.
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Federal
Identification Number
ISPI is a nonprofit, tax exempt
organization. ISPI's Federal Identification Number: 74-1470720.
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Disclaimer
Dates, prices, titles,
shipping and handling charges, and manufacturing specifications of all
ISPI products, including but not limited to Bookstore and Event sales,
are subject to change without notice.
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